FAQ

Where can I purchase Borghese products?
For your convenience, we offer our full product line on this site. You may also purchase Borghese products at select fine retailers, day spas and apothecaries throughout the U.S.

How long can I use a product after opening?
The “product after opening” symbol notes how long a product can be used after its opened. It is found on all Borghese products.

Do you accept international orders?
At this time, we are only able to accept international orders from Canada and the U.K. We are working to expand our distribution.

Is it safe to use my credit card?
Our site utilizes the most current Verisign technology to ensure complete confidence when shopping at Borghese.com. All credit card information is encrypted and information is verified through several security screens to ensure privacy. For further protection, all credit card information is processed through an automated system and is not available for view within our company database.

Does anyone else see the information that I provide to Borghese?
Borghese respects your right to privacy. Credit card and personal information is confidential and never shared with a third party. For more on our Privacy Policy, please click here.

What is the policy of Borghese on animal testing?
At Borghese, the safety of our consumers is our highest priority. We utilize the latest advances in non-animal safety testing and human volunteer testing to deliver products of the highest safety and quality to our consumers. We do not test our products on animals, or ask others to test on our behalf, except where required by law. There are, however, still some countries that believe they need to conduct or require animal testing in order to validate the safety of cosmetic ingredients or products. Borghese remains dedicated to the elimination of animal testing on all cosmetic products worldwide. We believe that animal testing should not be needed to validate safety of cosmetic products and are encouraging the elimination of such animal testing globally.

What is your return/exchange policy?
At Borghese you may experience new products risk free. If you are not satisfied with your purchase, you may return the products within 30 days for a full refund or exchange. Simply follow the directions on the packing slip. Please contact our customer service representative should you wish to return any merchandise at: 1-866-267-4437. Our customer service hours are Monday through Friday from 9AM to 5PM EST

When will I receive my order?
USPS 1st Class Mail - 7-10 business days
FedEx 2 Day - 2-3 business days
** Due to high volume of orders (with the observance of holidays/inclement weather conditions), shipments may experience brief delays.

I am experiencing technical difficulties, what should I do?
For immediate assistance, please contact our customer service representative by calling our toll free number 1-866-267-4437. Our customer service hours are Monday through Friday from 9AM to 5PM EST.  Please be sure that JavaScript and Cookies are enabled and Internet browser is up to date to complete online transactions and enjoy the full experience of our site.