FAQ

Where can I purchase Borghese products?
For your convenience, we offer our full product line on this site. You may also purchase Borghese products at select fine retailers, day spas and apothecaries throughout the U.S.

How long can I use a product after opening?
The “product after opening” symbol notes how long a product can be used after it has been opened. It is found on all Borghese products.

How do I qualify for free shipping?
All US Orders are shipped free via USPS 1st Class Mail. We also offer 2 day express shipping for a flat fee of $19.95. Please note that fragrances can only be shipped within the continental US via standard ground shipping.

Do you ship internationally?
At this time, we are able to accept international orders from Canada and the UK. The shipping fee for orders to the UK is $23.00; the shipping fee for orders shipping to Canada is $15.00. We do not offer express shipping options for international orders.

Is it safe to use my credit card?
Our site utilizes the most current Verisign technology to ensure complete confidence when shopping at Borghese.com. All credit card information is encrypted and information is verified through several security screens to ensure privacy. For further protection, all credit card information is processed through an automated system and is not available for view within our company database.

Does anyone else see the information that I provide to Borghese?
Borghese respects your right to privacy. Credit card and personal information is confidential and never shared with a third party. For more on our Privacy Policy, please click here.

What is the policy of Borghese on animal testing?
At Borghese, the safety of our consumers is our highest priority. We utilize the latest advances in non-animal safety testing and human volunteer testing to deliver products of the highest safety and quality to our consumers. We do not test our products on animals, or ask others to test on our behalf, except where required by law. There are, however, still some countries that believe they need to conduct or require animal testing in order to validate the safety of cosmetic ingredients or products. Borghese remains dedicated to the elimination of animal testing on all cosmetic products worldwide. We believe that animal testing should not be needed to validate safety of cosmetic products and are encouraging the elimination of such animal testing globally.

What is your return/exchange policy?
At Borghese you may experience new products risk free. If you are not satisfied with your purchase, you may return the product within 30 days for a full refund or exchange. To make a return, follow the instructions on the packing slip or contact our customer service representative at: 1-866-267-4437. Our customer service hours are Monday through Friday from 9AM to 5PM EST.

When will I receive my order?
Borghese.com orders are shipped on business days (Monday - Friday). Shipments may experience brief delays during high volume periods, national holidays or inclement weather.

  • USPS
    • Most orders shipped via USPS are delivered within 7-10 business days from order date. 
  • 2ND DAY SERVICE
    • 2nd Day orders have an expected delivery of 2-3 business days from order date.

How long will it take to receive credit for my returned items?
Return packages are processed within 7-10 business days of receipt. The time it takes to post a credit to your account varies and is determined by the issuing bank.

What if my product was damaged upon delivery?
If damage occurred to the product in your shipment, please keep the box, the packing materials and the product(s) inside and contact us immediately at 1-866-267-4437.

What if I would like to cancel an online order after it has been placed?
Please contact us by phone at 1-866-267-4437, and we will do our best to accommodate your request. Unfortunately, we cannot change or cancel an order once it has been processed.

I am experiencing technical difficulties, what should I do?
For immediate assistance, please contact our customer service representative by calling our toll free number 1-866-267-4437. Our customer service hours are Monday through Friday from 9AM to 5PM EST. Please be sure that JavaScript and Cookies are enabled and Internet browser is up to date to complete online transactions and enjoy the full experience of our site.