FAQ

How can I find out the ingredients of a product?

Ingredients are listed on the outer packaging of Borghese products. Should you have additional questions regarding product ingredients, please email us using our Contact Us page.


What is the policy of Borghese on animal testing?

At Borghese, the safety of our consumers is our highest priority. We utilize the latest advances in non-animal safety testing and human volunteer testing to deliver products of the highest safety and quality to our consumers. We do not test our products on animals, or ask others to test on our behalf, except where required by law. There are, however, still some countries that believe they need to conduct or require animal testing in order to validate the safety of cosmetic ingredients or products. Borghese remains dedicated to the elimination of animal testing on all cosmetic products worldwide. We believe that animal testing should not be needed to validate safety of cosmetic products and we are encouraging the use of alternatives and the elimination of such animal testing globally.


How can I receive samples?

In order to provide our customers with the opportunity to experience our latest products, Borghese retailers offer samples on a seasonal basis. Please visit your nearest Borghese counter to receive a product sample. Unfortunately it is not possible to obtain samples through our website. To find a counter near you, please use our convenient Store Locator.


Where can I purchase Borghese products?

For your convenience, we offer our full product line on this site. You may also purchase Borghese at fine retailers, select day spas and apothecaries throughout the U.S. To find the location nearest you, please use our Store Locator.


Why has my favorite product been discontinued?

At Borghese we understand how frustrating it can be when your favorite product and/or shade is discontinued. Decisions to discontinue products are not made arbitrarily, but rather are based upon consumer preferences and purchasing patterns throughout the country.

We appreciate feedback from our valued customers. Please e-mail us with the name/shade of your favorite discontinued items so we may forward your request to our brand manager for further consideration.


How can I find out about Borghese Gift with Purchase promotions?

Borghese Gift with Purchase is only available for our in-store retail customers. Gift with Purchase is one of the best ways to experience Borghese products. Gifts often include a combination of sample and full-sized Borghese favorites. This special treat is yours to enjoy with a qualifying Borghese purchase. Gift offers are good while supplies last, so visit your favorite counter to take advantage of this special offer. (Minimum purchase is required. Purchase price is exclusive of taxes/shipping charges. There is a limit of one gift per client per event.)


Do you accept international orders?

We apologize, but at this time, it is only possible to accept international orders from Canada and the U.K.


Is it safe to use my credit card?

You may purchase with confidence on our site. Our site utilizes the most current Verisign technology. All credit card information is encrypted and information is verified through several security screens to ensure privacy. For your further protection, all credit card information is processed through an automated system and is not available for view within our company database.

Does anyone else see the information that I provide to Borghese?

Borghese respects your right to privacy. Your credit card and personal information will remain confidential and will not be given to a third party. For more on our Privacy Policy, please click here.


What is your return/exchange policy?

At Borghese you may experience new products risk free. If you are not satisfied with your purchase, you may return the products within 30 days for a full refund or exchange. Simply follow the directions on the packing slip.

All returns must be authorized. Please contact consumer relations should you wish to return any merchandise.


When will I receive my order?

UPS Ground - 7-10 business days
UPS Priority - 2-3 business days
UPS Overnight - Next business day